United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
Thank you for choosing TRIPMATE TRAVEL & TOURSIM for your tour services. By booking a trip/ tour or any services through our website, you´re deemed to have agreed to its terms of use.
Please read the following terms and conditions to make sure that you have clearly understood the conditions of your trip.
All the below mentioned terms and conditions are applicable for bookings made through our websites such as:
Pricing
Our pricing policy guarantees you with economic prices along with the convenience of making hassel free online reservations for your travel. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.
Methods of Payment
We accept major credit cards, such as Visa, MasterCard, credit/debit card in AED and USD currency. Fullpaymentmust be done by credit card, and guests are required to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.
a). If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
b). The cardholder must retain a copy of transaction records
Confirmation of Payment
Once the payment is done, our travel consultants will send you a confirmation slip by e-mail.This email copy can be produced as evidence of payment to the service provider to redeem your tour package. But ensure to provide correct information pertaining to your travel requirements at the time of booking.
Cancellation and Refund Policy
Tripmate Travel & Toursim cancellation policy directly relates to the cancellation and refund policy of the hotel/supplier. The policy varies for every booking as the conditions set by the suppliers for every booking is different. As a client, you will be required at the time of making an online booking, to select a acceptance to the specific cancellation and refund policy displayed at that time for that particular booking. By approving and accepting, you will be bound to abide by the same. Any refunds will be made back to the original mode of payment.
a). Cancellation Procedures
Prior to cancellation, we recommend you to carefully read the cancellation rules and policies to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Tripmate Travel & Toursim in writing. Upon receiving your cancellation request, we will reply to you through e-mail, or telephone regarding the confirmation of booking cancellation as well as the fee applicable for cancellation. Tripmate Travel &Toursim cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.
b). No Show
If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.
Itinerary Amendments
Routings and services covered in your package are subject to change based on local / weather conditions, flight schedules, covid protocols and such other several aspects. Should this happen, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note thatTripmate Travel & Toursim reserves complete rights to implement minor amendments in itinerary at any time without reimbursement. No reimbursements can be done in the event of natural calamities such as flood earthquake or any such unforeseen circumstances.
Hotel Accommodation & Check-in and Check-out Policy
If we are unable to provide you an accommodation of your choice,we will try our best to to provide you with an alternativeoption of similar budget and standard. With regards to check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Tripmate Travel &Toursim cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.
Travel Insurance
Tripmate Travel & Toursim shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen circustances.
Travel Documents
It is the responsibility of every traveler to ensure that he /she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers irrespective of their nationality are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice as per the current covid situation globally.
Dispute
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Our Policy on Cookies
Use of Cookies -One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Tripmate Travel & Toursim pages, or register with Tripmate Travel & Toursim or its family of sites or services, a cookie helps Tripmate Travel & Toursim to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Tripmate Travel & Toursim Web site, the information you previously provided can be retrieved, so you can easily use Tripmate Travel & Toursim features that you customized.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Tripmate Travel & Toursim services or web sites you visit.
Third parties may use cookies, and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide services and target advertisements.
Security of your Personal Information- Tripmate Travel & Toursim secures your personal information from unauthorized access, use or disclosure. Tripmate Travel & Toursim secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption.
Tripmate Travel & Toursim will occasionally update this Statement of Privacy to reflect company and customer feedback. Tripmate Travel & Toursim encourages you to periodically review this statement to be informed of how Tripmate Travel & Toursim is protecting your information.
Contact Information : Tripmate Travel & Toursim welcomes your comments regarding this Statement of Privacy. If you believe that Tripmate Travel & Toursim has not adhered to this Statement, please contact Tripmate Travel & Toursim on email address : sales@tripmatetravels.com whichwill use commercially reasonable efforts to promptly determine and remedy the problem.
Changes to this Privacy Policy
Tripmate Travel & Toursim may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.